1. Scope
This policy applies to the CyberAIX website, our product documentation, and the CyberAIX platform when provided to customers under a service agreement. Where a service agreement contains different or additional terms about customer data, the service agreement governs.
2. Information we collect
Information you provide. When you request a demo, contact us, apply for a role, or create an account, we collect the details you submit, such as name, work email address, employer, job title, and the content of your message.
Information collected automatically. When you visit our website we collect standard technical information, including IP address, browser type, device type, pages viewed, and referring URL. We use cookies and similar technologies for site functionality and aggregate analytics. You can control cookies through your browser settings.
Customer telemetry. The CyberAIX platform processes telemetry data on behalf of our customers. This data is controlled by the customer. We process it only as instructed by the customer and as described in the applicable service agreement. We do not use customer telemetry to build profiles of individuals or for advertising.
3. How we use information
- To respond to inquiries and provide demos, support, and services.
- To operate, secure, and improve our website and platform.
- To send service communications and, with your consent where required, product updates. You can opt out of marketing communications at any time.
- To evaluate job applications.
- To comply with legal obligations and enforce our agreements.
4. Sharing
We share information with service providers who process it on our behalf under contractual confidentiality and security obligations, such as hosting, analytics, email delivery, and applicant tracking providers. We may disclose information where required by law or to protect rights, safety, or property. We do not sell personal information.
5. International transfers
We operate globally. Where information is transferred across borders, we rely on appropriate safeguards, such as contractual protections, to protect it.
6. Retention
We keep personal information for as long as needed for the purposes described above, to meet legal requirements, and to resolve disputes. Customer telemetry is retained according to the customer's configuration and service agreement.
7. Your rights
Depending on your location you may have rights to access, correct, delete, or restrict use of your personal information, to object to processing, or to data portability. To exercise these rights, contact us using the details below. We will respond within the time required by applicable law.
8. Security
We use technical and organizational measures designed to protect information against unauthorized access, loss, or misuse. Our security practices are described on the Security page of this site.
9. Children
Our website and services are intended for business users and are not directed to children under sixteen. We do not knowingly collect information from children.
10. Changes
We may update this policy from time to time. We will post the updated version on this page with a new effective date.
11. Contact
Questions about this policy or your information can be raised through the contact form on our homepage. Mark the message "Privacy" so it reaches the right team.